Back Office Executive

Job description

• Handling Major Corporate Group.

• Handling queries of HR/Employee through emails& Calls and resolve them.

• Solving Customer/HR/Broker's queries related to claims and other issues.

• Following up with Insurance Company for endorsement and getting the same updated in system.

• Guiding customers to apply for claims and with policy Terms & Conditions.

• Register claims in system.

• Grievance resolution by taking follow from the operation team.

• Tracking up the claims file for & updating to the corporate client till the claim get settled.

• Following up for cheque dispatch details and NEFT details with backend and banks.

• Maintaining day to day activities on the worksheet.

• Preparing & Sending Monthly MIS to Corporate.